During initial contact when you call us, the information you share help us to provide some initial consultation over the telephone about the type of service(s) suitable for the patient.
We visit the patient at home to determine and discuss with family member/representative the nursing requirement and health status of the patient.
CARE PLAN PROPOSAL
We will propose a specific care plan best suited for patient.
Once an agreement has been achieved with the proposal, we will proceed with the necessary acquisition. For acquisition of items, payment will be required upon delivery and submission of the relevant documents
START OF SERVICE(S)
Services commence once you agree on the plan we proposed. We will submit all relevant documentation such as the Contract, Service Care Plan and etc. The selected service will start soon after that. Our nurse(s) will start visiting patient on scheduled on care plan as agreed. We will continuously monitor patient’s progress and response to our care.
Once we have completed our service(s) we will provide patient/caregiver a discharge note when applicable.